At Natraj, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we're here to help. Please read our refund and cancellation policy carefully to understand your rights and our obligations.

Cancellations

• Order Cancellation: You can cancel your order within 24 hours of placing it by contacting our customer support at rajatraders675@gmail.com. If the order has already been shipped, we will not be able to cancel it.
• Product Availability: If a product is out of stock or unavailable for any reason, we reserve the right to cancel your order and issue a full refund.

Returns

• Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• Time Frame: You have 30 calendar days to return an item from the date you received it.
• Non-Returnable Items: Certain items are non-returnable, such as perishable goods, custom products, and personal care items.

Process

• Initiate a Return: To initiate a return, please contact our customer service at rajatraders675@gmail.com with your order number and the reason for the return.
• Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Refunds: Once we receive your item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at rajatraders675@gmail.com with details and photos of the product and packaging. We will arrange for a replacement or a full refund.

Changes to This Policy

We reserve the right to update or change our Refund & Cancellation Policy at any time. Any changes will be posted on this page.

Contact Us

If you have any questions about our Refund & Cancellation Policy, please contact us at rajatraders675@gmail.com.